Our approach to supporting you is based on a very simple premise. Using our website we will support each and every one of you wherever you are in the world. We will provide quality support services to you as effectively as if we were working in the building next door to you.
If you need to talk with us we're happy to pick up the phone. If you need us to visit we're happy to get on a plane. Very few business problems need immediate resolution...so we can be thinking about them while you sleep. Tony Crewdson CEO.
Your Space
i-lign Support is your space. The i-lign Team is just another participant. We'll post information, questions and news. So will you.
Networking
Over time we expect this site to develop into a business "Knowledge-Base" and networking space. It won't be there just to support the i-lign software. It should also become a forum for interesting conversations about broader business issues and problems. We think sharing is a great way of solving. We also work with some great people within and consulting to organisations. This will also be a place for you to get to know them. You may wish to work with them in the future as well.
Key Components
We produce resources to support the implementation and use of i-lign. These resources will range from specific to conceptual and will include:
- Training Modules
- Sample Implementation Manuals
- White Papers
The i-lign Product Information focuses on current and future releases and includes:
- Future Directions - Roadmap
- Release Information - Calendar and Notes
- New Features and Improvements
The FAQs section provides a full repository of questions grouped by category.
The Knowledge Base contains a wide range of articles and resources. Articles are tagged with categories relating to both subjects and intended audience and you can list articles that have two different categories in common.
Example: A combined listing of articles both about Resources and intended for Program Managers.
The Support Forums provide a rich repository of active discussions and forum topics.
