Support your team

Project implementation teams face a range of pressures as they attempt to implement something that is often new to your organization.

They are, in effect, change agents. The people assigned to work on an i-lign implementation including sponsors, champions, trainers and administrators need to be continually supported.

It is common for users to find fault with a new system sometimes because it is new, or it simply different to the way they have been working. Your internal implementation team will be put in a difficult position if they feel they have to defend a tool they've only been recently introduced to. They may choose the path of least resistance by inferring that the user's concerns and complaints can immediately be accommodated by making changes to the software.

Corporate Support

Problems such as these can be minimised by:

• Putting out the message that the decision to implement i-lign has been made at the corporate level and has the full support of key senior managers.
• Acknowledging that the implementation provides an opportunity to do things in a different way.
• Acknowledging that i-lign is not completely configurable and will not be all things to all people.
• Stressing the need to implement and use the software for a reasonable period (e.g 3 months) before looking for changes and improvements.